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How to Access Boston Heart Testing FAQ

General

What is cardiovascular disease?
Who is Boston Heart Diagnostics?
Why is Boston Heart testing important?
What is a Patient Access Kit and do I need to get one?


How to Access Boston Heart Testing

How do I know which tests and services are appropriate for me?
If my healthcare provider doesn’t offer Boston Heart testing and services, how do I get him/her set up?
How do I find a healthcare provider to order testing?
Do I have to go through a healthcare provider to order testing?
How do I send a blood sample to your lab?


About Your Results

How do I get my results?
How do I understand my results and take action?
What reports are available and how can I view them?
Can I order printed copies of my reports?


Boston Heart Lifestyle Program

What is the Boston Heart Lifestyle Program?
How do I join the Boston Heart Lifestyle Program?


Billing

What should I do if I have a billing question?

GENERAL

What is cardiovascular disease?

Cardiovascular disease (CVD), also known as heart disease, refers to health conditions related to the heart or blood vessels. Such conditions, if not properly treated with medication and lifestyle changes, may lead to a heart attack, stroke or other complications.


Who is Boston Heart Diagnostics?

Despite advances in treatment, heart disease is still the cause of one out of every three deaths in the United States. Using tests and services that are not offered by other laboratories, Boston Heart helps your healthcare provider better characterize your heart disease, stratify your risk, and determine the right medication, supplement and nutrition plan for you. Your test results are translated into uniquely designed reports that are easy to understand so that you can better follow your provider’s recommendations. Finally, the Boston Heart Lifestyle Program provides the tools and support you need to achieve your lifestyle and health goals with the support of a registered dietitian and online resources. To learn more, go to: http://bostonheartdiagnostics.com/patients_heart_healthy.php.


Why is Boston Heart testing important?

The best strategy to prevent and manage heart disease is to understand your risk and embrace a heart healthy lifestyle. Traditionally, healthcare providers focused on a patient’s cholesterol levels as the primary indicator of risk. However, knowing your cholesterol levels is not enough. 50% of people who have had a heart attack have normal LDL (“bad”) cholesterol. Boston Heart’s research and science has advanced technology which goes far beyond standard cholesterol screening to characterize your individual risk of heart disease.


What is a Patient Access Kit and do I need to get one?

A Patient Access Kit contains a shipping box with an insulated cooler and ice packs to ensure the blood stays at the appropriate temperature during shipping, as well as collection tubes the phlebotomist will use to draw your blood. It also includes a Preparing for Your Appointment card with important instructions and reminders for preparing to get your blood drawn and what to do the day you get it drawn.

If your healthcare provider already orders Boston Heart testing for other patients he or she will already have the necessary supplies and you do not need a Patient Access Kit. If your healthcare provider does not order Boston Heart testing and needs to be set up for you to obtain testing, refer to the question in this FAQ about “How do I send a blood sample to your lab?” for information about getting a kit.

HOW TO ACCESS BOSTON HEART TESTING

How do I know which tests and services are appropriate for me?

Heart disease is complex and learning about your heart health is important for preventing or reversing heart disease. Consider printing out information from our website about tests and services that interest you. A healthcare provider can order a test for you after determining whether it’s medically appropriate. You should discuss ordering Boston Heart testing with your own healthcare provider.


If my healthcare provider doesn’t offer Boston Heart testing and services, how do I get him/her set up?

If your healthcare provider has never ordered Boston Heart testing before, Boston Heart will set up an account for your healthcare provider. Ask your healthcare provider to contact Boston Heart Customer Care at 877.425.1252 or email customercare@bostonheartdx.com. Once your provider is set up Boston Heart will send him or her test order forms.


How do I find a healthcare provider to order testing?

If you need to find a healthcare provider in your area to order testing, contact Boston Heart Customer Care at 877.425.1252.


Do I have to go through a healthcare provider to order testing?

You cannot order Boston Heart testing for yourself. A healthcare provider can order a test for you after determining whether it’s medically appropriate.


How do I send a blood sample to your lab?

You are not responsible for shipping your blood sample. If your healthcare provider draws blood in his or her office, they will take care of obtaining and shipping your blood sample to the laboratory. If they do not draw blood in their office, ask your healthcare provider where they recommend you get your blood drawn. If your provider doesn’t have a recommendation you can call Boston Heart Customer Care at 877.425.1252 for suggested locations.

Boston Heart will provide you with a Patient Access Kit to bring with you when you have your blood drawn. You can request your Patient Access Kit by calling Boston Heart Customer Care at 877.425.1252 or email customercare@bostonheartdx.com. It will be shipped as soon as your provider has been set up with a Boston Heart account. Be sure to request the kit at least one week before you would like to have your blood drawn. The kit includes a Preparing for Your Appointment card and you will need to follow the steps on the card before taking the kit to a phlebotomist. The phlebotomist will take care of obtaining and shipping your blood sample.

ABOUT YOUR RESULTS

How do I get my results?

Your results will be mailed directly to your healthcare provider about three weeks after you have your blood drawn. Schedule a follow-up appointment with your healthcare provider to review the results together. You can also access your results on mybostonheart.com.


How do I understand my results and take action?

Once your healthcare provider receives your results, meet with him or her to discuss your heart health and the appropriate next steps. You can also access your report anytime on mybostonheart.com.


What reports are available and how can I view them?
    • Laboratory Report: your healthcare provider will receive a laboratory report for your medical record.
    • Boston Heart Diagnostic Report: your healthcare provider will give you a patient report during a follow-up appointment. It’s a helpful tool for talking with him or her about how you can improve your heart health if necessary. This report is generated once a year.
    • Lab Summary Report: if your healthcare provider orders follow up testing for you within the next year, he or she can request a patient Lab Summary Report be sent with the laboratory reports.

To view any reports that have been created for you, activate an account on our secure patient portal mybostonheart.com. You will need to enter your name, gender, date of birth, home address and phone number to activate an account. Once logged in, go to My Results and then click on the report you would like to view. The report will open as a PDF in a new window. In order to view PDF documents, you will need free Adobe Reader software installed on your computer. If your healthcare provider did not order a Diagnostic Report or Lab Summary Report and you would like one, or if you have trouble accessing any of your reports, please contact Boston Heart Customer Care at 877.425.1252 or customercare@bostonheartdx.com.


Can I order printed copies of my reports?

Yes. Please contact Boston Heart Customer Care at 877.425.1252 or customercare@bostonheartdx.com to order printed copies of your reports. There is a fee for this service.

BOSTON HEART LIFESTYLE PROGRAM

What is the Boston Heart Lifestyle Program?

The Boston Heart Lifestyle Program can help you reduce or reverse your risk for heart disease and diabetes with a scientifically designed eating strategy created just for you. The program includes a personalized nutrition and activity plan, support from a Registered Dietitian, food journal and more on mybostonheart.com. Talk to your healthcare provider about ordering specific tests based on medical necessity for eligibility in the program.


How do I join the Boston Heart Lifestyle Program?

To participate in the Lifestyle Program your healthcare provider will order specific tests from Boston Heart based on medical necessity. Once you receive your test results from your healthcare provider, go to mybostonheart.com to activate your account and complete your lifestyle questionnaire, or contact Boston Heart Customer Care at 877.425.1252 or support@mybostonheart.com.

BILLING

What should I do if I have a billing question?

If you have any billing related questions, please contact our Billing Customer Care Representatives at 877.425.1602 or via email at billing@bostonheartdx.com.

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